Not 50,000 people? BitBucket does not care about your issues

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14 points·jimdev··4 comments

"Tonight at 6: Company does not have the capacity to handle every single user request and fix every single bug. The horrifying truth about Software Development revealed!"

Actual story: "Man who works for Company tweets snarkily, failing to realize having his company referenced twice in his profile makes people assume he speaks on behalf of his company, damaging the company's reputation for no good reason." Follow-up the next day: Company's PR department requests the man cease from tweeting for a while, or do it from an account that does not scream "I work for BitBucket and I am in charge of decisions"

The reason I moved to GitHub from BitBucket, over 3 years ago, was because they (Atlasssian) failed to implement code search — something I now use all the time on GitHub.

It took them until last summer to make it available; I remember getting pinged quite regularly over the course of 2 years of people asking in a support thread why it still was not available.

> I remember getting pinged quite regularly over the course of 2 years of people asking in a support thread

Unfortunately, this is standard for all Atlassian products. Years ago I naively subscribed and +1ed a few "I can't believe this is not possible" style issues, occasionally I see a hopeless soul adding another "still no update?" comment.

Code search is very important indeed, and it works beautifully on GitHub.

We must remember though that BitBucket (Cloud) is not Atlassian's core product, unlike GitHub. Most of Atlassian's revenue is (probably) still the licensing of their software. Could not find any numbers on this, sadly.

It is not an excuse for Atlassian, but it is a reason.

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