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Comment by bdickason | Hacker News Reader

Disclaimer This is a link to my blog. Feel free to vote me down if you feel that I'm being unreasonable.

Yes, I believe you are being unreasonable. ThemeForest items dont come with support. And the email he sent to you was perfectly reasonable. The dude is probably from Eastern Europe, so dont expect him to have perfect english. I highly doubt he was intentionally trying to be rude.

How long have you been using wordpress themes? It's pretty much DIY, paid theme or not. There's no way to get around having to fix things yourself when they break.

I've been using wordpress themes and plugins for a number of years. This is the first time I've paid for a theme.

This is a stark contrast between the author of the Post Page Associator plugin who gives near instant support: http://dennishoppe.de/wordpress-plugins/post-page-associator

I don't expect support, but after paying, it didn't seem unreasonable to ask?

If you don't expect support, how is it reasonable to write a blog post sullying his reputation when he did not provide it?

You're completely right. I've revised my post to focus on what words affected me, rather than speak negatively about his customer service.

You mean the customer service he was under NO obligation to provide right?

I don't get this. In your blog post you say "Themeforest has a “no support” policy which is understandable.", but then you decide that because you have paid for the theme, its not unreasonable to ask for support? Can you not see the problem here? If the terms of the sale are no support, then it doesn't matter if you paid for the theme or not, you aren't entitled to it. You are lucky you got a response at all, let alone a follow up email! A "take a look at this problem for 5 minutes" never takes just 5 minutes, and has the task switching cost as well. I'm sure he could easily spend all day looking at "5 minute problems" from people who have purchased the theme.

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