Being a former certified car sales guy who changed to IT out of passion, I am currently in the process of buying two cars for business and family. I am horrified by the current state of car sales. Cars are presented dirty, salespeople show absolutely no interest in even talking to us while staying around their dealership for a long time looking at specific cars.

Best was this Monday, when I called one dealer and told: I want to buy a (specific) new car. Now. No haggling, I just sign. Had to call them 3 more times, every time I got a new excuse why no salesman is available to me. "Please wait another hour, then he is out of the meeting"... so I just called another more expensive dealer after 8 hours, told them the same thing. The salesman sent me the contract in a second. But as I mailed the signed contract back after business hours, I did not hear anything from it the next day. Called the dealership after waiting half of the next day to hear "Salesman out of office today". I said: no problem, I just resend the contract to another person. "You can do this, but the salesguy needs to get permission from the boss to sell you the car". At the end of the day, they somehow managed to send me the invoice for the car.... but everything took many phonecalls.