We use a mix of APIs from the SaaS services we use and Zavier to capture the data points we need and make the services work well together. The availability of access filters into our descision, but it seems like at some point it may make sense to roll our own replacement for some.
Intercom has been great and our customers love it. But it is getting increasingly difficult to keep deeply integrated with the rest of our stack.
>This post focuses on the problem, but it's also a huge opportunity to build a product that can integrate from a bunch of different SaaS and provide a BI layer.
True. This is the exact problem that we are trying to solve at plainflow.com.
I do some work with Power BI, and a pretty common set up is a bunch of SaaS connections (Google Analytics, Mailchimp, Salesforce, Zendesk, Stripe being the most common in my engagements), plus a database or two, plus some static files (excel mostly). Depending on the department, throw in some social media accounts (some directly supported.
Connect it all together in a tabular model, and you've got yourself a nice little BI layer.