Thanks for your feedback, indogooner.
By 5% of repair price we mean that you've to pay just $0.25 as a service charge if the repairing cost was $5 or Rs. 5 if the repairing cost was Rs. 100
The website is obviously not the final piece and we'll be developing a more professional and simpler one.
We've seen this a lot that people are usually to busy or too lazy when it comes to getting their damaged products fixed and those products remains damaged for a long period of time, so the idea is to take your damaged products and get it repaired for you so that you don't have to go out yourself for such tasks.
Your advice on going both web as well as app is great and we'll surely take it into consideration.