Seems like a reasonable idea. $19/month is very high for what the product does though. Any comparison to what your competitors are charging? Seems like more of a $5/month type idea.
My competitors (uservoice.com, ideascale.com, and a few others) charge a similar base fee, but they both have a tier-based pricing structure. I'm shooting for more of an a-la-carte model that lets my customers choose which features they want.
If, after a few months or so, I find that my pricing is too high, it's a lot easier to lower prices than raise them:).
Thanks again!
I personally wouldn't be so cavalier sounding about something as critical as pricing, but the best of luck to you.