Had the same issue last month after reciving a $3000 bug bounty. PP limited my account I uploaded a copy of my id, bing -> banned.

However: After calling them, they told me to create a new account and verify it with the CC and bankaccount (that were in old acc). And as soon everything was verified they trasfered the money to the new account.

So apparently it seems not to be that difficult to get your money.