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I love anecdotes! When I was an IT admin at a major UC Berkeley university, all of the admin staff that supported our group worked super hard from 9am to 6pm, then they went home.

There was an extremely old clerk who as far as I can tell had been sentenced to entering in data on a Mac SE. No WoW.

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I'll throw in my anecdotes. Used to be a sysadmin at a "Rather shiny" east coast university.

Mixed bag. Some IT worked extremely hard, carried whole group, others did almost nothing. I have stories about coworkers that make WoW look positively productive as a workplace activity.

Same went for admin staff. A few of them clearly did 90% of the work, whereas a few did almost nothing. (and this was widely accepted and known)

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