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I just wish to report that I had only good experience in communicating with Nix/Nixos/Nixpkgs community.

When someone could solve something that didn't work for me, they did. When no one could or didn't have time, they kept silent or politely tried to help me find the solution myself. And everything absolutely for free!

I've never learned the nix language, but that hasn't been an issue in my usage for the last couple years. It's really easy to add a new expression for a package, which is all I've ever used it for.

Sucks to hear about the negativity. For what it's worth, I've gotten a handful of pull requests accepted with positive experience each time.

My mileage is different than yours. When I started using NixOS on my laptop I've asked for help a bunch of times on the #nixos IRC channel and people were really helpful.

This was somewhere in the second half of last year.