While he has a point, the way that the flight attendant reacted when the man wanted his name by wanting to fight was uncalled for. This is a big indication to me that again they handled this situation poorly and the man that supposedly hit the woman and almost her child, was probably not in a good state of mind. If you hurt or injure someone as a person working in the service industry, your first reaction should not be wanting to fight someone that is being abrasive while trying to help.