Google more than any other organization on the planet has bought at least some of its own bullshit. For at least 6-7 years they've been consistently, 100% sure that generally-useful AI (or something sufficiently approximately close) is just a few short years away, and thus any investment in anything else (like people) would be wasted.

They've sacrificed countless customers, products and services on this altar, and will continue to do so probably indefinitely. They've decided they're going to live or die by the AI. Humans work there only to build, configure and maintain the machine. Every time I hear someone say "Google really needs to hire some <people>" or "Google needs to train their <people>" better I shake my head - it's like saying Ford should solve an efficiency problem with their cars by building boats.

Google is not going to do that, ever, and Google is not going to learn humility either. They're convinced they have it figured out, reality be damned.