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The biggest difference is single call vs. trend data.

We're focused on not just looking at how to dissect a single call (chorus, gong), but how to make sense of a larger dataset of calls. That let's us understand multi-day/week trends and how to best optimize call behavior across an entire team.

As I understand it, People.ai is looking at metadata (call length, percentage of time spent talking vs. listening, etc.).

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Hey Daria, thank you for the shoutout! We do a bit more than just voice metadata tracking. To use a baseball/Moneyball analogy, while voice is the first/entry thing you do in sales, just like catching the ball, People.ai works across all sales activity channels, such as email, calendar, phone, conference systems and even Slack to optimize individual sales rep and team behavior.

While voice analytics tools can help produce the best catchers, we are focused on making every rep a 5 tool player.

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