Curious about how you deal with the legality of recording calls. The required verbal notice that people get when they call in for support doesn't seem to be an issue, because the caller can see the benefit back to them (improved support, documenting poor service, etc).

In this case, though, I don't see that the person being sold to would feel like a recording provided any benefit to them. I could see it perhaps even reducing the likelihood of a sale.

Curious where your internal conversations landed on this.