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huh? of course not all employees of the company will think alike. but when an employee does something fucked up like they did in this case, a reasonable company should condemn it and support the affected customer

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Which is exactly what Oscar Munoz has done.

...belatedly, after tremendous uproar and a tremendously lukewarm non-apology apology at first.

After the third or fourth attempt which does not reflect well on him.

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