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Seems to me that what is most unfortunate is that surrounding passengers didn't support the passenger dragged off the plane. 4 or 5 people standing up and threatening something along the lines of "Why don't you take my seat too jackass; I don't want it anymore" would have been far more effective at righting this situation than proper media reporting or crying about passenger contracts.

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While that sounds like a nice thing to do on a personal level, it distracts from the real issue at hand - poor service and handling of a situation that was bad from the start. I strongly disagree that the passengers should have stepped up and taken the fall for poor practices from United. People don't need to be better humans - companies need to be held accountable for their actions and act better towards their customers.

>>companies need to be held accountable for their actions and act better towards their customers.

Exactly.

Maybe in those few minutes, but in the long run a high-publicized international incident will be a million times more effective in creating conditions for improvements.

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