What if we had an easy-to-use home server you could just plug in and start running "apps" on? Being able to download and run services on hardware you control would avoid some of these problems.
I agree RE the fragility. Even on my mid-range rack mount units, I'd rather stick to just having them serve up iSCSI or NFS to something more... server like that runs the actual instances.
Their package system (for 3rd parties) seems to still be a mess: https://github.com/SynoCommunity/spksrc/issues/2216
(I know several teammembers and preordered via Indigogo, but am otherwise unaffiliated.)