Shit airline policy, shit airline decision making prior to boarding to avoid an altercation, shit airline decision making after the boarding process by being too cheap to bribe literally anyone off the plane, shit airline decision to have a "random" person forcibly removed. Yeah that's all bad but in the end it was the passengers fault for what happened? Ummm, yeah, that's shit logic. How did you just get from Exhibits A, B, C, D, and E to conclusion Z with no dots connected?
I also call bullshit on "the computer" picking someone randomly to be removed. I will eat my hat if the computer really has a random function for this purpose, rather than one based on seniority (miles status) or yet another shit decision on part of the airline shifting a personal choice to that of the computer, i.e. lying.
I'm glad this guy stuck to his decision. Even better there's video for his future lawsuit. The only thing they understand is money. And he should take as much of their money as his lawyer can possibly extract out of the airline. It's the only way airline employes who made bad decisions at literally every step along this sequence will make adjustments. Had he merely complied, it would have secured the policies as just and reasonable in the eyes of the airline, even though they aren't just or reasonable.