I can almost guarantee this was just a kid messing around. There's no real motive for anyone else.
Or someone pushed the wrong button. Remember, this is the same city that threw T-Mobile under the bus a month ago saying their callers were 'ghost calling' their 911 system with a bug causing the lines to clog.
In that case, it turned out to be actual callers trying to get through and the calls weren't being answered because a quarter of the already understaffed call center called out. https://www.dallasnews.com/news/dallas-city-hall/2017/03/20/...
So yeah, I'm not betting on hackers for this one. I'm betting on incompetence.