It kind of seems like the food at McDonald's et. al is good enough or has cultural status that makes it hard to compete with. Locol has better tasting food at comparable prices, good decor, and locals working the store but people are still hesitant to make it their go-to burger joint.
From the article, maybe people see a fancy looking store and assume that it's not a place for them?
Any ideas what they could offer to connect better with their communities?