If everyone on this thread tweeted his story, he'll get his money back. In the age of social media, the only effective tool we have against corporations is public shaming.
This case seems pretty legit, but you never know when someone is leaving out important parts of the story that change things entirely!
The awful interface of our legal system is one of the key ways that the less wealthy and less educated get an unfair treatment. Any wealthy person would get this reversed and get their legal fees paid for too.