I agree that metricising knowledge work is a mistake. But I think it's also true for other kinds of work. In colleges I worked in a factory and there was no end of trouble that came from managing via metrics.
I agree that metricising knowledge work is a mistake. But I think it's also true for other kinds of work. In colleges I worked in a factory and there was no end of trouble that came from managing via metrics.
i could be wrong, but i believe in 'real' professions like medicine and law, there's some kind of board/bar rule that prohibits being managed by someone who never had the actual job they're managing. any one know if that's accurate?
To be fair, academics can also be childish, vindictive, sexist. There is also a real problem of hiring one's friends and students. BUT inter-organizational competition helps to some extent with these problems. Regardless, they justify administration and associated costs.
There's something disturbingly paternal about the idea that unusually clever and/or creative people can't be trusted to act like adults and therefore need adult supervision from people with authority over them.