Completely agree with this. Google suite has struggled to gain adoption in my past 3 companies because of a number of little things it doesn't quite get in parity with Office. It's a (rare?) example of when the 80% or even 95% solution isn't enough.

Also, few products are so ingrained in a user's workflow as Office. Many professionals have been using the suite for over a decade(s), so the switching cost is high.