Thanks for the link — very interesting. I had an opposite experience when my wife and I had some issues with the airbnb we were renting for several months.
We used my wife's account since the trip was for her business travel. But I managed all the communication electronically, including when some issues arose. I was also the person who talked with the host in-person when she showed up to fix some of the issues (broken heating, no smoke detectors). As she was leaving, she said: "your wife is much more polite than you". I asked how she would know, and she referenced the online communication. She was surprised to learn that it was in fact me that she had been corresponding with.
I do not minimize the impact of gender on workplace experience, which is certainly more important than my housing-related anecdote. But it would be interesting to see what the differences are in various types of interactions, and where different genders are treated better or worse.