Uber bills extra,customer mistaken for driver and advised to keep extra money

Hello, customer here.

They have told me multiple times that they wont refund the money. 9 times to be exact :)

I've been mistaken as the driver instead of passenger when contacting support too, and that was ~2 years ago. Strange they haven't figured how to handle that yet.

I'm reading through the support messages that were posted. Where exactly did they say they wouldn't refund the customer? It was an assumption made by the author that since they didn't ask for the money back from the driver, the customer wouldn't get a refund. It is possible that Uber ate the difference, rather than ask for money back from the driver.

Just dispute it with your credit card company and let them try to prove they are right and get their money back.

Maybe it's time to gauge interest in "Demand Letters as a Service"