YouTube has a lot of flack for not communicating well with creators. Things only get done if lots of pans are run when the creator makes a video on how limited the channels of communication are with YouTube.

I remember Eli the Computer guy talking about how he got two community strikes on some really old videos and couldn't really appeal (I don't think they supported it at the time) it. It wasn't until he made enough noise that he was finally able to get a rep from YouTube.

YouTube is a good platform and I can't think of any competitors as good as YT, but they really need to improve communication with the creators.