Who the hell was buying new systems in 2002 that relied on Zip disks? Have them taken out back and shot. If they're dead, dig them up, kill them again. By 2002, most of us had figured out the unreliability of Zip disks, and the industry had pretty much moved on by then. Except the people selling voting systems, apparently.
(For the youngsters, I'd guess that the use of Zip disks took a pretty good nose dive around the end of the 90s. By 2002, the only users left should have been those with an existing investment in Iomega's removable disk system.)