To be fair, that isn't specific to Microsoft, and a lot of big company's support sites are useless.
IME, Apple's Q&A discussion site is equally useless. The answers there are always along the lines of "That's by design, you can't do that." or "Why do you want to turn that off anyway?!?" I've had much better luck on apple.stackexchange.com
This. I can remember asking years ago, back when I had to work on OS X, asking how to turn off that freakin' annoying jumping icon in the system tray that leaped up and down after every successful print job until you dismissed it, just like an excited two-year-old telling you they went potty in the potty chair AGAIN, "Just like a big kid!" I can't imagine anyone thinking that attention-grabbing, ADHD-exacerbating, flow-destroying behavior was good by design, but was asked, "Why do you want to turn that off anyway?"