I'm curious how much their business model is centered around people organically going to their site and thinking "well, I'd like to go out for dinner somewhere - let's see where I can get a table" as opposed to arriving directly on a landing page for the particular restaurant from which they got the link.

I know if I'm going to go to the kind of place that needs a reservation, I'll have one in particular I've got in mind, as opposed to thinking that I'm just interested in going somewhere that needs a reservation.

Yes, I went to their site as well and was surprised that it looked like it was from 5+ years ago. Their software is quite ugly as well :(

However, all of the servers/waiters that I know that work with it tend to sing its praises.

I believe a lot of their transaction volume is now coming via the iPhone app (which is not too bad)