Good call to take it public, it's the only way to solve such an issue in time. Just wait until Matt Cutts or one of his team shows up here on HN to have a look at this problem.
Historically complaining on HN has been an excellent way to get the attention of people who care and can do something about things at these big faceless companies that skint on customer support.
I for one remember when Matt or Android devs etc would wade in if one of the community got their point across on HN.
Who is Matt Cutts' replacement?
had been on leave of absence
Why was he on a leave of absence?
Who is Matt Cutts' replacement?