Effort put in and results put out.
If someone steps on the back of your shoes, is reacting the same way as if they had stolen them not counterproductive?
If someone steps on the back of your shoes, is reacting the same way as if they had stolen them not counterproductive?
But, I don't think this is parallel to butt-dialing Uber.
Maybe if you had $6 hanging out of your back pocket, they flew out, someone picked them up, and when confronted said that they didn't do it.
Now, I don't know why uber didn't offer him the benefit of the doubt, but they were well within their rights not to refund. They did nothing unethical.