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Comment by justin66 | Hacker News Reader

As they're a subsidiary of PayPal, it really would require extraordinary evidence to convince me that Braintree doesn't suck. Sadly, no such evidence was offered in the linked post.

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> As they're a subsidiary of PayPal, it really would require extraordinary evidence to convince me that Braintree doesn't suck

Really! If it is a subsidiary of PayPal - That itself is an evidence that stuff doesn't always work and destined for poor customer service. When stuff works with PayPal, it normally works. But when it doesn't work - it's almost impossible to get their Support to acknowledge the problem. I've been following up on two problems - first one is 10 months old related to reducing merchant fees (as they advertise), the second one is 6 months old related to incorrectly deducted chargeback fee (when there was really no chargeback). Every time they have a call with me, the support person doesn't know the history of the case. I've given up on those cases because its not a huge amount to crib on. For now, being outside the US, PayPal holds a strong monopoly. But Really - if its from PayPal, its destined to be poor customer service with some horror stories.

>a subsidiary of PayPal

And for that reason, I direct my clients to go elsewhere.

What other payment processor would you suggest?

Stripe

Most of the world can't use Stripe.

Stripe supports virtually all credit cards as well as alipay and bitcoin. If that's not most of the world, what is?

Most all end users can use stripe. A lot of businesses can't https://stripe.com/global.

Stripe did introduce Stripe Atlas. Although this doesn't solve the situation totally, it's at least one of a number of helpful steps in the right direction.

If you want to register and run a us entity it helps but most people don't want that kind of hassle. I've done it from Canada and Australia and unless youre planning on getting us investors is probably not a good idea. Though I haven't accepted my atlas invite yet so not sure how much better it'd be.

That only works for a tiny proportion of Silicon Valley-like startups.

Credit card use is highly uncommon in large parts of Europe.

Really?

For payments using direct bank transfers tends to be the standard approach in the EU, certainly for national payments.

Sure, but that's not what we're talking about here. For those kind of payments, in the US they still tend to use cheques. For buying stuff from shops or online, we use cards, just like anywhere else, no?

If you mean you use credit cards for buying stuff online, then no: that is not what we do here. I'm not sure about all of the EU, but at least in NL the majority of online transactions use payments directly with your normal checking account at your bank using a system called iDeal (see https://www.ideal.nl/en/ ).

Stripe supports iDeal btw.

Crazy. I stand corrected. In the UK we just use credit and debit cards for everything.

But then, we're not really representative of the rest of Europe I guess. Even less so nowadays :(

Stripe can ask you to shutdown a legitimate product if they get bullied from some other larger organisation. It happened with us and we lost the respect we had for Stripe.

Can you explain your situation a bit more?

I use Authorize.net. I also use Stripe. And I mostly like sending customers an invoice via Quickbooks.

https://quickbooks.intuit.com/payments/

...Despite the overwhelming evidence for the contrary (see pycon)?

pycon?

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