I'm not aware of it. But you know, in some other company (don't even know which) I remember a story where after the data loss the CEO contacted the user and tried to do whatever he can including sending hard drives to speed up uploading new copies.

In my case it was 90GB, a whole single machine. The fact that they were pretty causal about it, is worrying. But I still use them for some use cases because they have unlimited storage with software for Linux, although I don't depend on them.

Quote from the support ticket:

"I have looked again for your data, but we are unable to locate the archive anywhere in our system.

I am sincerely sorry that we have let you down as there is not a reason that I can find that this data should not be here.

If there is anything that I can to for you, please do not hesitate to ask and I will do so."