Funnily I switched to Microsoft Edge for a short while, but have once again realized why its unusable. After about 1-2 minutes using it, the entire browser became unresponsive for about 60 seconds. Afterwards I couldnt press sign-in on YouTube because an invisible IFrame from the OneNote Web Clipper Extension was overlaying it. Nobody seems to be testing those either :)
The only software where you can tell that they dogfood it is Visual Studio. Every change makes sense, is useful, user friendly and corresponds to problems I have met.
The other software that you would assume they dogfood but it doesn't show is Windows 10...
Also there are lots of use cases that they never bothered fixing or improving, which show they don't really use it. Like non resizable windows in excel (eg function wizard). Linking a powerpoint deck to an excel model (no good solution now). No way to do placeholders within a textbox in powerpoint (like you can in word). VBA not having evolved in nearly 20 years. You don't see this sort of "I don't give a shit" attitude with Visual Studio.
I am sure someone in the finance or marketing department at Microsoft uses office and is as frustrated as every other power user. But the developers in the office team clearly do not use their own product. If there are still any dev in the office team. The only changes I see from version to version are purely cosmetic.
Not to mention that the action of the Ribbon is kind of seizure inducing as the entire thing is in constant change as various objects are selected thereby unhiding specialized menus.
I've taken to minimizing the entire Ribbon so I don't have to see it, requiring me to re-learn and re-memorize the multi-key keyboard shortcuts since they are different than the 2003 version.
If I could kill the Ribbon with fire, I would.