So, people in AWS and other parts of Amazon are totally allowed to comment on social media. I do! that's not to say there's a lot of people commenting on social media in any offical capacity, because a lot of people don't want to mix work and personal time like that.
I usually only put on my AWS hat when someone has a question and I know the answer, or when somebody says "X sucks". Not because I think they aren't allowed to say "X sucks" (because it probably did for them!), but because you can't really do anything with that. Why did it suck for you? What would make it not suck?
To HN's credit, everyone I've asked to explain why their experience sucked has given pretty thorough responses, which is helpful for figuring out whats really important to all of ya'll.