Traditional customer service channels are increasingly broken since they are seen as a cost center to be reduced by many companies. In particular, if you are trying to cancel service or withdraw money it is even "worse" because not only do they have to pay the salary for the rep, they also lose money helping you.

If after one or two calls you don't get what you want, it is not worth retrying. I gave up after being placed in queue for an hour with Comcast. After finally getting ready to speak to a rep, I was informed by an automated message that they were closed for the day and to call back tomorrow.

Here is what I find works: 1) Least likely - Traditional customer support channel. Try once or twice at most. 2) More likely - Contact publicly on social media like Twitter (Comcast is actual great about this). 3) Most likely - Getting upvoted and written about here and elsewhere.

I would wait to engage with a lawyer as there is a good chance that someone from Paypal will popup in this thread. It is probably already surfacing in some internal emails at Paypal now. Good luck.