HIPAA's probably the least of your concerns. Any feed like that would have to integrate with whatever EMR/Surgery information/Scheduling/HL7 Interface solution(s) your hospital uses, none of which are the same or even remotely resemble each other. Your system would become yet-another-password to remember unless hospital IT would be willing to let you join the domain or group, which likely means you'd need to support on-prem installations.

In the tech support world, customer hand off is essentially a solved problem - they use ticket systems. Yes, alot of the software used is in-house developed trash, and alot of companies (Comcast is probably the best known example of this) are full-on negligent in regards to training support techs, but again, we know how to, and in many places do, do way better.

don't you mean work with hippa?