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We just finished building our own customer support tool to save some money (we're a bootstrapped startup). We wanted live chat for customers that went straight to our Slack, since we already use it for so much. We couldn't find anything else that worked the way we wanted, so we built it.

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That's very interesting. We use Slack a ton and just recently started on the Olark free plan (22 chats/month). I would love for chats to go to a separate slack channel instead of having to keep another tab open. Not to mention Olark doesn't have mobile support.

We keep track of ticketing, so whenever a customer has a support question, it opens a new Slack channel as a "ticket", and invites the people you want added to support conversations.

We had the same desire, that is why we built Chatlio a few years ago. https://chatlio.com/

Looks great! Thanks for sharing the link.

This is such a startup thing to do :) Sounds like you might have another product pivot on your hands, would love to see what you've built! We've been dreaming of a slack + support integration that is more than just a stream of events.

We're planning on extracting it in the near future so others can use it. Will definitely be posting it as a ShowHN when it's ready!

You could actually be living in a dream with Drift. https://www.drift.com/slack/

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