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Comment by yalooze | Hacker News Reader

HelpScout (https://www.helpscout.net/). Brilliant piece of software built by a bunch of people that really care. Regular new features and improvements, an intelligent help desk that just gets out of the way, and docs for customer self-service (they have a private option for docs which we use for internal knowledgebases too)

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We're not a startup, but we've had great success with Helpscout too. Our customer service team absolutely love it, to the point where it's difficult to convince them that Intercom is worth trying!

Yes, I can't approve of HelpScout enough, used them on the very generous fee tier. Was easy to use and the web app is pretty damn snappy.

I think we've been with HelpScout for around 4 years at https://openexchangerates.org. The service is great, and they just seem like a really honest, switched-on team.

Helpscout is awesome. We use their API to put a "Summon Help" button in the footer of our app and auto generate help tickets that are pre-populated with all of contextual information that we need to then quickly solve the customer issues.

Another endorsement for HelpScout. Web app is great. iOS lacks features in a way that drives me crazy every day (team is well aware of them) but I still think it's the best available with fair pricing.

I feel the need to temper all the praise Helpscout is getting in this thread.

While Helpscout is good, it's very far from perfect.

Love their service. Also love their new pricing even as an old customer. The iOS app needs serious improvement though :)

How does HelpScout compare with Zendesk ?

Do you know any competitors?

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