> Also, I guess I don't understand where they actually make money.
Sorry for not being more clear on that. When we make an offer on a home, we present a headline price ("we think your home is worth $X"), and an upfront fee for our service (6-12% depending on our estimation of the risk, where traditional real estate fees are 6%).
We try to make the fee as transparent to our sellers as possible, so they can make a fully informed decision.