Wow, that article taught me that our office is probably using the wrong setup for optimal VoIP performance. When I started, I bought us an Asus RT-N66U to replace the ancient 802.11g router that was powering the 5 computers, 4 smartphones, 3 ethernet VoIP phones and 1 printer. Fast forward two years and now we have 12 computers on wifi using soft phones, 3 engineering rigs on ethernet, 11 smart phones, and that lonely printer.
I'm now thinking that our occasional VoIP issues probably aren't Time Warner (er, "Spectrum," whatever)'s fault, but might be caused by overwhelming the physical capabilities of our router.
So what sort of hardware should I plead with our CEO to let me purchase? Is there any way I can test, calculate, or prove that upgrading the infrastructure will prevent the operational staff from saying "Hello..? Hello..? Can you hear me?" on a phone call?
It sounds like, from hopping over to the linked CNet article, that maybe putting another router with the same network name and password, hardwired into the opposite corner from the existing router, would let us split the load across the office. But the end of Anand's article says I should throw up my hands and quit because the back room where a new router would go can still hear the original Asus transmitting loud and clear, so client devices would still have delays caused by picking up other networks.