“The bureaucracy is expanding to meet the needs of the expanding bureaucracy.”
― Oscar Wilde
― Oscar Wilde
Any decent large corporation of this size should handle a large number of customers with ease. That number, I guess, would be orders magnitude more than USCIS' incoming requests. You may argue the case for USCIS is more complicated. Granted that, I still think the amount of work is much larger than USCIS.
[1] "USCIS consists of 19,000 federal employees and contractors working at 223 offices around the world." https://en.wikipedia.org/wiki/United_States_Citizenship_and_...
It's literally how they fund 99% of their expenses.