Well they aren't technically wrong. I deleted my account after reading her story. Uber should be investigating itself and thanking Susan.
Yeah, what course of action can they possibly follow? Nobody's claimed her story is false - can they go after her in any legal way for harm done to their business, given that she would have a fairly iron-clad defense of "Your business has a rampant sexual harassment problem, among others, and has directly harmed me and all I've done was disclose this as is my right"?
And this will lead to even more people uninstalling the Uber app...