Ask HN: Do you use a live chat widget on your website?

1 pointpalidanx1 comment

Does anyone out there use a live chat widget on your website? If so, can any speak to any experiences of effectiveness and an impact to your bottom line?

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We had one implemented but removed it. It only makes sense if you can immediately answer. So, you basically need a customer service person for that... 24/7 - Most of the time a well written FAQ is enough. For feedback i would rather recommend a feedback widget like STOMT provides it.

Edit: If you can't answer immediately or have chat bot in place that is actually really good, it may turn out in a bad user-experience.

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