I remember talking to an American company who was doing all the design and web development for an Australian company. So I said "ahh so they outsourced and offshored it to you" and they got very defensive about how it wasn't outsourcing. Even though this is the textbook definition of outsourcing and offshoring.
In AU->US outsourcing, the motivation for outsourcing is not to drive down labor costs, because labor costs are clearly higher in the US. The only reason to outsource from AU to US is if people in the US can do it better.
This is the opposite when we talk about outsourcing from an advanced country to a developing country. The rationale is always cost, and specifically cost of labor.
It's always about driving the cost of labor downwards. And so workers in the outsourcing country resist---absolutely---because the ultimate aim is to undermine their wages and living standards.
That's rarely the case More often it's about follow-the-sun
out·source ˈoutˌsôrs/ verb gerund or present participle: outsourcing obtain (goods or a service) from an outside or foreign supplier, especially in place of an internal source. "outsourcing components from other countries" contract (work) out or abroad. "you may choose to outsource this function to another company or do it yourself" synonyms: contract out, farm out, subcontract, delegate "maintenance jobs are outsourced"
Outsourcing is the same no matter which country you do it with. If you outsource to India trying to get a .NET developer for $20k, you get garbage, same as you would get if you wanted to pay $20k for a .NET programmer in the US. If you pay good rates, you get good people, developing country or not.
Conversely when work is outsourced from a country with high wages to one with lower wages, this is a threat to the wage rate in the higher wage country.
As an Indian who was in the trenches during the call center craze during the 2000's.
Let me tell you our American managers used to often tell us the real reason for outsourcing to India was rarely if ever cost. It was scale, it was really hard to find college degree holders, and many times engineers in thousands of numbers to work on doing things like taking calls all night in the US.
Apparently a lot of people in the US won't do jobs like these because they think its beneath their station.
Also why would a phone and script operator need a degree? You heard a nice excuse and feel good lie.
Your resume won't even go past the screening phase if you don't have a degree for a call center job in India.
I had a Bachelor's in Electronics and Communication Engineering.
Not an even comparison.