What is the overlay of the testers face good for without any eyetracking capabilities?
Also there don't seem to be any facilities to correlate tests to one another, to setup goals, perform any kind of timings, heck there isn't even a mouse cursor heatmap.
Calling this "usability testing software" is a bit of a stretch imho. Glorified Desktop Recorder perhaps...
PS: But the gorilla is cute!
Perhaps you don't find it useful without more rigor; that is up to you. But it most definitely is usability testing.
Most startups never do usability testing. Or put it off too late. Focusing on a million details is a great way to put it off further. Just put the laptop in front of the first person walking down the hallway. The first 30 seconds will be more invaluable than any heatmap.
"What is the overlay of the testers face good for without any eyetracking capabilities?"
It's good to detect boredom, distraction, urgency. That pause in the cursor, was he confused? Oh, she just got distracted by somebody.
I just watched myself grow increasingly frantic as the time ran out on an auction.
Wake up sheeple, you don't need no stinkin' eye-trackin'. Just get it in front of somebody already.
Well, if that is your method then why not just shoulder-surf?
It's good to detect boredom, distraction, urgency. That pause in the cursor, was he confused? Oh, she just got distracted by somebody.
Erm, isn't it about the bare minimum for a meaningful usability test to ensure the tester doesn't get interrupted?
Sorry, I just don't see what the webcam overlay adds over any plain old desktop recorder (some of which, ironically, can add a webcam overlay too).
Recording the session is useful for further analysis, and sharing with other team members.
> isn't it about the bare minimum for a meaningful usability test to ensure the tester doesn't get interrupted?
It's useful to test software in the environment it will be used, where a user may well be distracted or have other things to do. Does the interface cope with distractions? Is it easy for someone to resume where they left off?
Most startups don't do usability testing because it would be quite pointless. There is a world of difference between a user and a customer. Usability testing is for refinement not for innovation.
I have worked with more than a hundred startups and there absolutely no correlation between success of the product/service and usability testing.
Usability testing pre launch is nothing but a placebo effect. In 5 years it will be death and for very good reasons.
Facial expressions? Whether someone looks confused or is smiling?
Sometimes something on the screen would make me laugh, but other than that I doubt you could read much on my face while browsing.
Firstly I disagreed your comment, but now I see it's a really poor usability testing tool. From the 4 "new" features they highlight there is just one that is fundamental to the problem they want to solve.
Heatmap is a must-have, task analysis support should be high on their priorities (they announce it, but I can't see it anywhere).