edit: a now-deleted response to this comment said that an 'ombudsman' can fill the 'problem-solver' role. I am not familiar with how that would work, but that comment said that 'ombudsmen' were effective in their case.
This is why employment laws, with all their warts, are necessary: because the justice system is (or rather, should be) completely independent from capital. The State is the only power that can force employers to act against their own self interest, because it does not rely on their welfare.
I make this comment out loud because I might be wrong, and if there's some insight here about how this train of thought does not occur to you, I'm genuinely curious.
I agree that the meal analogy is not a great one, but I am using it because it was in the article, and another commenter replied to me with it. I try to avoid 'fighting the hypothetical' by changing the example.
When you're on the other side and aren't affected by these issues, it's easy to critique legitimate concerns somewhat academically, ignoring how insensitive it looks to others.