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Comment by zmitri | Hacker News Reader

the message I got when I tried:

  We're sorry to see you go, {first_name}. We've marked your account to be deleted. Please bear in mind that we cannot recover your account after it has been deleted.

  You can always create an account again in the future if you change your mind! You can do so by visiting get.uber.com.

  Please don't hesitate to get in touch if you need anything else.

Seemed pretty standard.

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I provided a reason (scabbing during the NYC strike), and they sent me a topical response:

---

We share your concern that this ban will impact many thousands of innocent people. That’s why Uber is committed to financially compensating drivers affected by the ban, so that they can continue to support their families while they are prevented from returning to the US. For more information you can read our CEO’s statement at: http:// t.uber.com/eo. While I’m sorry to hear about your concerns, I’ve gone ahead and deleted your account as requested.

Of course, if I can assist with anything further please let me know.

---

I thought it was interesting, anyway.

Received the same response when I cited the same reason for deleting (among a few others).

Interesting that this PR push comes in the very message that confirms your account has been deleted (and after they warn it can't be brought back). It's past the point of potential retention without attribution gymnastics.

They know you're gone, it's just an attempt to impact sentiment enough to discourage you from encouraging others to quit.

Yeah, or signing up again later. That's why I posted my response, to see what else other folks had got in response.

In the article:

>The spokeswoman said Uber sent the message to about 40 users who specifically referenced the allegations while deleting their accounts. She also said Uber has stopped sending the message to customers

Yep - just posted my response because thought it would be interesting to see others. Anyway, seems like they have some functionality to provide canned responses based on events and the reason you provide.

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