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Rackspace makes that clear from the beginning. Do you want someone who can support the most common usecases very well, Apache, Nginx, MySQL, Ubuntu, CentOS. Or do you want mediocre support that can support YOUR use case.

What you need is a consultant or a service that specializes in your particual use case.

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Except that cpanel / WHM IS a common use case. Cloud Linux, I concede, isn't common but making multiple versions of PHP is a common use case.

As a former support racker I can tell you that while those might have fall outside our offical spheres of support you would have had no issues getting support for cPanel or WHM. CloudLinux support is a different story.

Well, we were told by the account manager there is support for it. Then a Linux tech said they simply do not support it.

Same case with CloudLinux but understand there. To be honest, it's a bit much for what I needed and confusing as hell to work with myself.

The support used to be awesome but I just feel in the last year or so it hasn't been that great.

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