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Comment by kikki | Hacker News Reader

I'm a big fan of Mailgun, but haven't actually sent enough mails in a month yet for them to actually charge me. I wonder what % of their users are the same?

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We were having some deliveribilty issues with Office365 just putting everything in the Junk Mail no matter what we were trying. I found a write up on the issue from someone else who had the same issue and the solution (for them) was basically, pay Mailgun for a dedicated IP. It was going to be a tough pill to swallow because we send, MAYBE, 200 emails a month (they're basically for password resets and such, not mailing list blasts).

Their support basically refused to take my money and switched us to a different sending server that day and our emails were no longer hitting the junk folder within possibly less than two hours of first contact with their support.

As a developer it's incredibly easy to integrate with, the dashboards are very helpful for debugging, and the one time in at least a few years I've reached out to their support they were informative and expedient.

I've found their competitors to be harder to integrate with and focused more on mass mailing for marketing, wanting to funnel everything through their UI.

I hope Mailgun can keep up all the good work they're doing, it's a breath of fresh air to know sending emails from our web applications will take all of five minutes to integrate.

>We were having some deliveribilty issues with Office365 just putting everything in the Junk Mail no matter what we were trying. I found a write up on the issue from someone else who had the same issue and the solution (for them) was basically, pay Mailgun for a dedicated IP. It was going to be a tough pill to swallow because we send, MAYBE, 200 emails a month (they're basically for password resets and such, not mailing list blasts). Their support basically refused to take my money and switched us to a different sending server that day and our emails were no longer hitting the junk folder within possibly less than two hours of first contact with their support.

I literally went through the same problem, and they did the same thing for me, they didn't accept money for a dedicated IP

It seems that spammers are using their free tier to send spam emails, and because of that, some of their non-dedicated IP range are listed as spam by Office365/google

This is (and probably always will be) a work in progress for us. Our systems promote you into higher quality IP ranges as you send better e-mail. The downside is that this is a reactive process. We have some experiments that we're starting to run to help improve onboarding and IP assignment for legitimate users. In the meantime, support is always happy to review your account and expedite this process for you.

We spent a month dealing with intermittent deliverables issues and had to cycle through a number of IP addresses. Deleiverbility issues due to IP reputation or receiver rate limits are fairly easy to identify and it would be great to see some more proactive assessment of problems from mailgun.

We did eventually get on a solid IP and after I spent several days calling every little local ISP that was flagging our emails based on razor2 our last deleiverbility issues went away.

One thing I'd love to see is a direct integration of mail events with Slack. Currently we pass the events through ourselves via a webhook.

I'm in the same boat, bootstrapping my app. Mailgun's willingness to help me get off the ground for free engenders a sense of loyalty. I won't be looking to switch later. Even if they are more expensive than SES, their API and webhooks are great value adds.

Yep. Absolutely love Mailgun, provides an incredible service but I haven't hit the limit where I've been charged yet and hope this continues. I use them for firing off mail from contact forms and the visibility/trust is great.

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