First problem - we didn't had any Mac or Windows at home. So no iTunes. But that's an iPod problem in general. Her dad didn't know this / didn't think of it.
I've tried to use the device - but it was unusable for everything we wanted to use it. She didn't like it for music - too little space (1GB), no full albums, just a Playlist (which was pretty hard to update if you don't use iTunes). Listening to music didn't work for me too (I like listening to whole albums). So I've tried to listen to Podcasts (30 minutes to 1 hour) with it. Didn't know where in the podcast I am, fast forward for 15 minutes was cumbersome.
Didn't work for me at all. It was small, it was robust, but it didn't fit any of our requirements.